The Importance of Introductions

Have you ever noticed when your decide to do something, doors open in that direction?

I’ve been spending a lot of time helping to build our e-publishing business, PaperBox Books. When I decided I’d better start concentrating on SNB Consulting Services again, suddenly, I was being introduced to people left right and center. The interesting part of these introductions is that most of them were initiated online.

It’s an interesting phenomenon and one that I highly recommend you take advantage of. Don’t leave these introductions hanging. FOLLOW UP

Like face-to-face or networking via platforms like LinkedIn, it’s not the people you know who garner you the most business. It’s the people who know them.

For example:

I was chatting with a woman while at a small meeting.

She went home and told her husband about what I was doing. When he contacted me, he was interested in SNB Consulting Services to aligned with his own venture, but he also had a friend who was working in the publishing industry, who he though might be interested in what we were doing at PaperBox Books.

Since our initial meeting, he’s introduced me (via email) to his publishing friend and given me a heads-up to a job that he found while doing his own research.

In return, I’m working on a few introductions for him from the people in my contact list who could potentially be great clients for him.

Funny how that all works eh?

My advice:

Take advantage of every introduction you receive. Don’t make the judgment call to ignore the introduction because you can’t see how they could be a beneficial alliance. You don’t know who they know, or who they’re about to meet.

Etiquette:

In your email, make a proper introduction just as you would in person. Jim this is John, John does XYZ and I thought the two of you might have a lot to talk about. John, this is Jim. He does ABC and is is beginning to seek out people who do XYZ. This helps to set the stage for their conversation when they know a bit about each other, so they already have common ground.

In your first email responding to the introduction, it’s polite to include the introducer to let them know you’ve made the contact.

If you can, reciprocate. If you have people in your network who might be interested in what others are doing, introduce them. While it may have no immediate benefit to you, it adds to your reputation and keeps you not only in people’s minds, but keeps you in a favourable light because you helped.

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Recommended Reference Reading

The internet and Web 2.0 are ever changing entities that have taken on a life of their own. While we’re not Skynet yet, every day we seem to be growing closer, in a kinder, friendlier way (at least I hope so).

Because change is so rapid, it’s more important than ever to keep yourself current with new things happening in all facets of internet marketing. It’s also important to have a good basis for understanding of your business and what is the best way to reach your audience so that you aren’t jumping at every bell and whistle just because they’re shiny and new.

I’ve compiled a list of several books in my reference collection, or ones that I’ve begged and borrowed along the way. Some are very simply written for the beginner while others are more focused and complex.

You might notice, I recommend a lot of the ‘For Dummies’ books. I think they’re great jumping off point when you want to learn a new skill. I have way more of them in my personal collection than I should probably admit to :)

Check out my recommendations at http://snbconsultingservices.ca/reference.html

If you have any books that you’ve read and think should be added to this list, please email me at SNB Consulting Services at sue@snbconsultingservices.ca the title and author of the book so we can upload it to this page

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What does success mean?

I was at a meeting the other day with some other entrepreneurs and the topic turned to success.

What it does success really mean?

A second question quickly followed.

Does it matter?

When you’re in business for yourself, I think it’s vitally important to have a definition of what success means to you. I look at several of my friends and realize how different our hopes and goals really are.

Some have similar goals, but their methods to reach them are completely different. One is all about ‘someday it will happen’ while the other is researching and proactively making it happen.

A few of my friends won’t feel successful until they’ve achieved the pinnacle that they’ve set before themselves. Others, take time to celebrate each new client who comes their way.

I believe we need to understand why we’ve chosen the goals we use to determine our success.

Many people in my circle are creative. We’re writers, artists and musicians. These are the careers where very few ‘make-it’.

Even though there are millions of people making a comfortable living from their craft, those around us are fearful. They find it necessary to try talk us out of pursuing our creative dreams in favour of getting a ‘real job’.

No matter what your business, striking out on your own is scary for your family and friends.

One fellow I know is frustrated by his parents not-so-subtle hints that he’s living below his potential. It doesn’t matter that he’s making a living income by doing what he loves, is stress free and happy.

They want him to do what he was trained to do. To them, that means stability and stability defines success. To him, going back to work in a big office means hands-tied, low productivity, high stress and a re-acquaintance with his ulcers. Even though his parents think this will make him a success, he views this as a failure – a need to fall back on plan ‘B’.

He’s one of the lucky ones. His wife is supportive. She says she likes him just the way he is. In fact, had he stayed in the big office tower, she’s certain they would have been divorced years ago. Sure they might not be able to afford fancy vacations every year but really what kind of vacations would they be if he was constantly checking his blackberry.

As you plan out your business, make sure you have a clear definition of what success means to you and a realistic path to get you there.

Have a 1, 3 and 5 year plan with definite milestones along the way.

It boils down to want versus need and in some cases quality of life versus quantity of stuff.

I’m not saying throw all caution to the wind.

When planning out your business, make sure you can adequately cover your needs with a cushion for emergencies.

But then, make a secondary plan, a wish list per-se, of luxuries you’ll be able to afford when your business takes off. Don’t be consumed by that secondary list and let it scare you off from starting your own business. If by striking out on your own, you can meet your obligations and be happily doing what you love to do – do it.

They say that if you do what you love, your passion will attract others to you. I’d much rather purchase a car from someone who loves cars than from a guy just trying to get a paycheck. I’ll recommend that same guy to my friends because the experience was so great. He will do well, because he’s doing what he loves and has found a way to make money at it.

And really wouldn’t you rather do business with someone who knows what they’re talking about?

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Affiliate Programs

While wearing my author/e-publisher hat, I’ve been looking into affiliate programs a lot lately.

What is an Affiliate Program?

It’s a system set up to reward people for spreading the word about a product, service or upcoming event. They’ve been in use for decades and over the past twenty years have lent themselves really well to online marketing initiatives.

I’ve known about affiliate programs for a while, but couldn’t figure out a way to take advantage of them. Then a fellow I knew told me about an seminar his company was hosting. He mentioned they’d started an affiliate program. I was curious and asked for him to send me the details.

In a nut shell, if I was an affiliate, I would be given a unique URL to use when mentioning the event on my website or blog. The URL would track how many people signed up for the event through my link and I would receive a percentage of the ticket price.

Since this was a great event and I was going to tell my associates anyway, it seemed like a no-brainer.

Over the past week I’ve been looking at Amazon’s affiliate program. Because I’ve been recommending books to read through this blog, My author website suenelsonbuckley.ca and PaperBox Books it seemed like a wise idea to join their affiliate program. We can’t earn affiliate commission through the sale of our own books of course, but most programs will pay commission for anything purchased during the session started through your link.

For example, if I say hey, check out my new novels:

The Trouble with Jake – a young adult paranormal romance, or read the original adult romance versionThe Problem with Jake, or if you are a writer or attend a book club and would love to compare the two stories, buy them for together and save 17% Double Version.

These links will take you to Smashwords, our distributor. While I can’t earn any affiliate commission on my books, I will earn it on anything else you buy through Smashwords during this session, or if you return to Smashwords over the next 48 hours.

(Yes, I’m aware at how shameless that plug for my books was)

Seriously not a bad was to earn passive income.

Now, I realize that not everyone’s business will benefit from the same affiliate programs that I will. But, with some investigating, you may be able to find one that suits.

Personally, I like affiliate marketing over programs such as Google AdSense because most iewers have trained themselves to ignore obvious advertising on websites and stick to the content.

Plus, with the big ad companies, you don’t have much control over what is displayed on your website. It could be your biggest competitor. With the affiliate programs, you can add relevant links to products or services that complement what you offer. It’s truly a win win.

To start, take a look at your suppliers and companies you already work closely with to see if they have any affiliate programs already in place. If they don’t, ask if you can set up an affiliation or partnership.

This can be beneficial to small businesses.

If you offer to recommend a partner’s company and they agree to recommend yours, even if no money is exchanged, you’re both growing your businesses… and business these days is all about building and maintaining relationships.

Please Note:

Affiliate income cannot be guaranteed, so please don’t build it into your budget as a key part of your earnings structure. There are some bloggers out there who earn thousands a year through affiliate and advertising links, but it’s become their business – they devote several hours a week to managing the advertising and affiliates on their site.

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It’s 2010 – time to reflect

I’ve spent the past few weeks adjusting my scope and coming up with a plan of action for 2010 and beyond. The irony is that I’ve been concentrating on getting everyone else up and running that I’ve let my own marketing and promotion slide.

When you’re a consultant or small business owner, it’s hard to maintain a balance between current contracts and always making sure there are more being negotiated to prevent dry periods when you not only have to concentrate on marketing, but re-establish yourself within the market place which might have forgotten you while you were busy.

Playing catch-up is a lot of extra, unnecessary work, so make sure you make the time to keep up.

Here’s part of my strategy for staying on top of everything during 2010

  • Use a central calendar/contact list – I have two computers, a blackberry and two businesses plus writing fiction. I need to be able to go to one place from anywhere to keep organized.
  • Block out time to work on marketing my own business. This includes, participate in group discussions, update my portfolio page with new clients and new versions of my current projects.
  • Set aside time for writing – even though this is my favourite hobby, it is now part of my business structure and needs to be done
  • Exercise – getting away from my desk is occasionally more important that forcing myself to finish just one last task before I take a break.

What’s your plan of action?

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The Importance of Partners, Affiliates and Cheerleaders

This week I’m reminded how important it is to align yourself to people who can help you either in services or just plain cheer-lead as you move forward.

This week, a project I’ve been heavily involved in has come to life. It’s scary and exciting all at once but it’s also made me realize how dependent we all are on each other and how effective synergy can be.

PaperBox Books put it’s first titles up for sale on December 23rd. It was perhaps the worst time of the year to begin marketing an online item for purchase. But good timing for a soft launch. Perry and Sue (that’s me) wanted to ensure there were no bugs or problems in the process before spreading the good news. Even though we’re using a third party e-commerce system, things can still go wrong.

Because of our solid foundation and huge support group of writers, artists, printers, editors and web designers we’ve already surpassed our initial goals for building a web presence through internet marketing and an offline presence through radio interviews and word of mouth. Our stats show book sales before we’ve officially begun our marketing campaign.

Building your audience can take a while but it’s worth it.

Sharing your adventure while you follow your dream can make your launch very effective. Opening day is always much more satisfying when customers are lined up at the door waiting for them to open, even if the first people in line are your Mom and her best friend (who have no clue what you’re doing), they’ll still be eager customers and their enthusiasm will help draw others in.

Congratulations to PaperBox Books on publishing their first titles. I happen to know from a reliable source there will be more titles coming in January :) If you’re an author, with a great novel or short story check out their how to submit page, they’re looking for more writers.

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Have a Great Holiday Season!

Just a quick note to wish everyone a fabulous holiday season.

2009 was a year of change and progression for me and 2010 is shaping up to be a year of realizing several dreams. It’s taken a lot of hard work by not only myself but with a lot of help from folks who have supported me and given me encouragement. I thank them all from the bottom of my heart.

Let’s raise a glass to 2010 and no matter what your business, work hard, work well and I wish the bestest of successes.

Cheers! Sue

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When to value numbers and when to ignore them

I’ve been reading this great book on how to turn your passion into a successful business. Sorry, the book doesn’t contain any quick get rich schemes but it does give some very sound advice.

One that particularly stuck out in my mind was “Pay attention to the numbers, but don’t become consumed with chasing them.”

What numbers am I talking about?

Whether you’re advertising online or not, you should be monitoring to see how well your different marketing strategies are working. How many new customers contact you because they saw your ad at the bus stop? How about that ad you placed in the free daily newspaper?

If you’re advertising through social media, the numbers are easy to see. How many people follow your Twitter account, how many contacts do you have on Linkedin and how many people read your blog. But you have to take this a step further and analyze those numbers.

Don’t waste your time trying to artificially grow your audience.

There are all sorts of programs out there to magically increase the number of people on your friend or contact list. Sure it looks pretty, but is it really useful. Are these real people? Can you interact with them and most importantly, are they reading your tweets or blog and are they contacting you to buy your product or services. If they’re not, what is the point of having them.

In this book, Crush It by Gary Vaynerchuk, he tells us that yes, numbers are important but they are not the answer in themselves. He says, and I fully agree, that it’s better to have 10 followers who interact with you and are genuinely interested in what you have to say/sell that 1000 who don’t read your tweets or blog and have no idea what your business is about.

Don’t go for the quick numbers. Look at where the numbers are coming from and how they convert to sales. Build your business slowly and with care.

How I do it

I follow people who are interested in the same topics I am. I look for folks who have something relevant to say and look at the people who are following them. If they like what I have to say, they’ll follow me back.

I join groups, fan pages and comment on blogs to become a recognized part of the community. The key in interaction – if I don’t communicate back to the people who communicate with me I’ll lose their interest.

Like most things quality means more than quantity
.

I know this sounds boring, but this slow and steady stuff is paying off big time. I’m doing a radio interview with CBC tomorrow morning and have been invited to submit proposals for teaching seminars about Internet Marketing.

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Are you Linked In?

This past week it was brought home to me just how powerful networking can be, regardless whether you are doing it in person or online.

After the final day of the course I’ve been taking over the past few weeks, I was asked to give an impromptu lesson on how to use LinkedIn. If you’re not familiar with this online network I highly recommend it. But like any networking it takes more than just being there to make any connections and have things happen.

Just the same as you don’t walk into a networking event and stand in the corner you can’t just sign up and expect people to talk to you.

One of my classmates was looking to expand her knowledge while she searched for work and another was hoping to switch to an entirely new industry. I guided them through the layout of the LinkedIn home page and showed them where the tools were located and how to edit their profiles and add contacts.

Then, I showed them how to search for the groups who matched their interests and how to join them. While we spoke I gave them tips on how to participant in the groups, use them for research and build their own validity while participating in discussions.

A few days later, I spoke to one of the people I’d trained. She was ecstatic. She’d added all her old co-workers as contacts. Then, people she’d met over the years, recognized her name and photo from her contact’s lists of new connections and suddenly her contact list doubled. (therein lies the strength of LinkedIn)

Better still, two of those contacts forwarded job postings they thought she’d find suitable.

This all happened within a week. While I freely admit there are some industries better suited to programs such as LinkedIn for connecting with peers online, there are ways to work around it. If you can’t find peers, you may be able to find a goldmine of customers if you’re the only one from your industry online and answering questions.

Vital Information
The most important thing for any of these networking sites is to fill out your profile. I cannot stress this enough. If you don’t it’s like walking into an event wearing a mask. People are wary about communicating with peolpe who feel the need to hide themselves.

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Perseverance and Resiliency

When all is said and done, it is the people who are resilient and persevere who win the day.

That’s not to say the people who doggedly do the same thing over and over will succeed. One of the definitions of insanity is doing the same thing and expecting different results. Being resilient is pausing to take a look at what didn’t work, adjusting, and trying again.

I’ve been adjusting over the past three weeks. I took some time to participate in a Transitions Program. I highly recommend it to anyone at a crossroads, whether in life or in your career. It’s more than just a bunch of tests to see what you want to be when you grow up. The synergy you share with other people is incredible. I was not expecting this when I started. I have been validated in my choices and have discovered new options about how I will move forward. Powerful stuff that.

After resilience, persistence is probably the most important piece of equipment in your entrepreneur toolkit. If you drop off even a little it can cost you dearly. When you have a small business, most everything you do will be geared toward helping it grow. Especially in the beginning.

Helpful hints:

Surround yourself with people who will encourage you and keep you motivated. Affiliate yourself with people who can help you. Whether it be suppliersand people in related businesses or people in occupations that have nothing whatsoever to do with your business. Always remember, it’s usually not the people you know who do you the most good, it’s the people who know them.

Keep your eyes open – opportunities come in the strangest packaging. Over the past week I’ve been invited to submit two proposals in for speaking at seminars through chance conversations. Whodathunkit!

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